Handy Man

During COVID-19 pandemic, people were getting used to find handyman services online. And as people started working remotely, they might have the opportunity to share their professional skills/hobbies to help others in the community.

HandyMan is a platform for housework support and provider. It provides a community for people who need help with their housework to find handymen around, as well as those skillful persons to provide their services as a small business.

Role

Lead UX designer

UI designer

Outputs

Wireframe

Prototype

Year

2020

We often meet “small problems” in daily life. For example, there’s a hole in the drywall of the garage, but I can’t repair it by myself, neither do I know where I can ask for help because most of the companies won’t take this “small” work. Meanwhile, there might be a senior people who are very handy and skillful. They might want to start a small business and support their neighbor. However, there’s no channel for those group to promote themselves. I want to design a social app, that can help the community get together, find help and provide little handy support.

Persona

We interviewed some friends & neighbours in WeChat and learned the use cases & pain points.

Concept

We started exploring some concepts to visualize our ideas & goals. It was started with brainstorming on paper then we used miro to organize the App structure.

Question to ourselves

What's the most benefit user using this App?
How user feel trust when using the App?
What information helps user to make decision?
What information will a service provider/handyman need before quote/offer?

User Testing

After created the hifi-mockups, we created a prototype and invited several neighbours in the community to evaluate the design. We received feedback on the registration flow, auto-match process and fees. The findings helped us to improve the business concept and supported the direction of final design.

Testing prototype

With the positive feedback from neighbour testing, our next plan is:

Design Enhancement

Adding the flow of service provider register
Improving the visuals
Building the offer system

Marketing & Promoting